Automatic Call Distribution
Route, queue and manage calls according to your unique business rules and customer service level requirements.
Agent Desktop Client
Provides complete call control while displaying queue and workgroup status as well as agent performance statistics.
Supervisor Desktop Client
Client provides a comprehensive desktop view of call queues, agents, and workgroups- with complete agent monitoring capabilities.
The historical reporting module provides over 40 reports to monitor, manage and control the performance of your call center.
Automated Call Routing
Centrally record and manage calls for agents and workgroups based on your management, training or compliance requirements.
Management and Administration
Manage and monitor extensions, trunks, workgroups and system status using intuitive Windows interface.