Call Center Capabilities for Any Size Business

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Agents:

  • Advanced Call Routing Answering

  • Ring all phones

  • First available agent

  • Skill based routing

  • Priority queuing 

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Supervisor:

  • Supervise & Monitor Agents

  • Silent monitoring

  • Barge in

  • Coach/Whisper

  • Manage queues

Features and Applications:

Automatic Call Distribution

Route, queue and manage calls according to your unique business rules and customer service level requirements.

Agent Desktop Client

Provides complete call control while displaying queue and workgroup status as well as agent performance statistics.

Supervisor Desktop Client

Client provides a comprehensive desktop view of call queues, agents, and workgroups- with complete agent monitoring capabilities.

Historical Reporting

The historical reporting module provides over 40 reports to monitor, manage and control the performance of your call center.

Automated Call Routing

Centrally record and manage calls for agents and workgroups based on your management, training or compliance requirements. 

Management and Administration

Manage and monitor extensions, trunks, workgroups and system status using intuitive Windows interface.